Explore Squamish - April 20, 2021

Recruiting - Destination Stewards

Photo: Tourism Squamish

Tourism Squamish is recruiting resident team players for a summer pilot project, that focuses on visitor education and dispersion, recreating safely and responsibly, trail etiquette and travel manners.


A day in the life of a Destination Steward will include visiting popular areas within the community and chatting with visitors and residents. This might include topics such as tips to stay safe on outdoor adventures, avoiding wildlife encounters, best practices for leaving no trace and showing our mutual respect for the land. You might be recommending a favourite restaurant or hotel in one conversation and giving a trail condition update or trip planning advice in another. 

A day in the life of a Destination Steward will never be boring and will always bring exciting, new opportunities to interact with our residents, and visitors! 

Summary of Responsibilities: 
Destination Stewards will be responsible for providing visitor education and information. They will monitor some of our community's public outdoor spaces to ensure a safe, and well-informed experience while fulfilling the objectives of the Destination Steward program.

Daily Tasks & Duties:

  • Visit a variety of recreation hubs and public outdoor spaces to offer visitors tools to enjoy their experiences in a respectful manner
  • Stewards will offer information to visitors on a variety of topics including: 
    • best practices for outdoor recreation  
    • outdoor recreation etiquette and rules
    • local activities, attractions, restaurants, and retailers
    • trail and route suggestions
  • Encourage responsible and sustainable visitor behavior by offering reminders of applicable bylaws, directing visitors to signage, trash cans, trail use guidelines, and other resources 
  • Promote safe and enjoyable use of our public, outdoor spaces
  • Monitor visitor volumes in high-traffic areas and recommend alternative areas and activities for dispersion
  • Provide visitor guidance and advice in the form of directions, and recommendations for places and businesses to visit within the community
  • Offer visitors a remarkable experience through exceptional customer service 
  • Communicate updates to co-workers and program manager
  • Maintain company assets that may include, bicycles, vehicles, computer hardware, WiFi hubs and tablets
  • Information gathering and reporting
  • Respond to emergencies and call for assistance when necessary
  • Report ongoing issues to managers for observation 

Skills & Abilities:

  • Outgoing and curious by nature, eager to approach, engage and talk to people in a friendly, confident manner
  • Professional and articulate communicator 
  • Knowledge of local trails, parks, lakes, and rivers
  • Ability to provide clear directions in situations where language is a barrier 
  • Able to maintain a calm, and positive demeanor under pressure 
  • Solid problem-solving skills, with a proven ability to think and act quickly 
  • Organized and detailed, able to document issues accurately 
  • Critical thinking skills and an ability to offer solutions to challenges as they arise
  • Must be resourceful and able to work independently 
  • Knowledge of digital trail and map applications, plus map reading skills
  • Capable of deferring to the supervisor, or other agencies for support when needed
  • An understanding of community issues related to high-volume recreation areas
  • Able to walk or stand for 6 or more hours per day
  • Strong time management skills
  • Active listening and empathy skills
  • Excellent report writing skills
  • Must be a team player
  • Must enjoy people and dogs

Qualifications:

  • Post-secondary education or enrollment in a related study of outdoor recreation, tourism, marketing, public relations, communications, natural resource management, environmental or indigenous studies 
  • Min. 1-3 years as an avid outdoor recreationalist with demonstrated knowledge of best practices for outdoor safety, etiquette, and trip planning
  • Min. 1-3 years customer service experience, preferably in front-line or call centre settings
  • Candidates that speak a second language an asset but not required 

Additional certificates an asset, but not required: 

  • Conflict resolution training or certification 
  • Valid Occupational First Aid Level 1 certificate 
  • Valid Wilderness First Aid
  • WHMIS / Occupational Safety knowledge / Covid-19 workplace protocols 

To be considered for this role, applicants must:

  • Be a resident of Squamish, BC
  • Be 18yrs of age or older 
  • Hold a valid, BC Driver's license
  • Have previous experience working in an outdoor environment, in all weather conditions
  • Willing to work a flexible schedule throughout the summer that includes weekends
  • Able to work up to 35 hours per week for the duration of the project, May-August 2021 (approx. 15 weeks)
  • Be able to represent the community, stakeholders and destination in a manner that reflects the high standards and values of Tourism Squamish 

*Uniform, equipment, and training provided

Salary and work hours: 
•    $19 per hour, approximately 35hrs per week
•    Flexible schedule, Mon-Sun + statutory holidays
•    Seasonal, full-time position up to a max. length of 16 weeks
•    Training and employment to commence May 2021

To apply: 
Please submit an application in the form of a cover letter and resume detailing your relevant work experience, education, and certificates, in PDF format to: 

heather [at] tourismsquamish.com (Heather Kawaguchi)
Director of Member Relations
Tourism Squamish | Squamish Visitor Centre
heather [at] tourismsquamish.com 

The deadline for submitting applications is May 4, 2021